General Terms and ConditionsThese Terms and Conditions govern your use of the Raven Scale Models website and any services offered therein. By visiting the Raven Scale Models website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
The terms ‘Raven Scale Models’, ‘us’ and
‘we’ refer to the partnership of Sarah and Andrew Portsmouth trading as
Raven Scale Models, who are owners of this website and whose full
business address is Raven Scale Models, Unit 4, The Craft Centre, Kings
Road, Llandovery, Carmarthenshire, SA20 0AW. The term 'you' refers to
the user or viewer of our website.
Your use of this website is subject to the laws of England, Scotland and Wales.
TERMS OF SERVICE
you place an order via our website (our web shop
www.shop.ravenscalemodels.com is a subdomain of
www.ravenscalemodels.com) we will treat that action as an offer to buy.
Once the order is placed you will receive confirmation in the form of an
email and at this time we enter into a contract with you. This
contract's content is stored securely within the web shop and we will
send you the details of your order via email. You can find the current
terms at www.ravenscalemodels.com at all times. The details about your
recent orders can be found in your 'My Account' page.
PRODUCT SPECIFICATIONS & SUITABILITY
use of any products, services or information acquired via this website
is entirely at your own risk, for which we shall not be liable. It shall
be your own responsibility to ensure that any products, services or
information available through this website meet your specific
requirements. Published product details, specifications and suitability
information is the best available at the time. If you have ordered an
item that has an unsuitable product description we will remedy this by
providing you a full refund upon the return of the item. Please see our
Returns Policy for details.
We encourage you to ensure all kits are built by a competent person in accordance with manufacturer specifications. Raven Scale Models cannot be held liable for any damage caused by inappropriate use, inexperience or lack of supervision. Children should be supervised when making models.
As a voluntary extension to our service, Raven Scale Models will attempt to answer all questions with regards to construction of the kits we sell. Replies to such queries will depend upon the availability of our suitably knowledgeable staff.
Raven Scale Models
offer a helpful and hassle-free returns policy. We are here to help
you! Please refer to our separate Returns Policy document.
AVAILABILITY & ESTIMATED DELIVERY TIMES
do our best to ensure availability of all advertised products and
endeavour to despatch all orders within three working days. If there is a
delay we will inform you of this via email and the product will be
despatched as soon as it is available. If you have ordered multiple
items they may arrive separately.
Raven Scale Models has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. If you wish to cancel a delayed order at any time, just contact firstname.lastname@example.org with your order number.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
over the Internet can be made via our secure checkout using PayPal and
charges will appear on your statement as Raven Scale Models.
Alternatively you can pay by cheque, cash, credit or debit card upon
collection at the Raven Scale Models shop, or send a cheque. Please note
that if you choose to pay by sending a cheque, your order will not be
despatched until payment has cleared into our account. All prices are
quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK
rates. It may be necessary to adjust prices in the event of an increase
in VAT rates, or as a result of a manufacturer price increase.
Due to the nature of the payment clearing system, your payment will be taken at the point of processing. If a problem in supply should occur, your payment will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account.
UK orders will be delivered using Royal Mail, but some expensive, bulky and/or fragile products will be shipped via courier.
may be cancelled at any time before they are despatched. Please
telephone or email for instructions. If the item has already been
despatched then please see our returns policy.
Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your order in writing (except for customised products) during the seven working days beginning with the day after the day on which the consumer receives the goods. Please see our full returns policy for guidance on the method and costs of return.
shall not be liable for incidental or consequential damages or
expenses. This includes, but is not limited to, damage to property, lost
income, profits, economic or commercial losses and third parties
claims. We will do our best to get all orders despatched as quickly as
possible. We have no liability to you for any delay in the delivery of
products ordered. You have the right to cancel delayed orders at any
time and get a refund prior to the item being despatched. This warranty
does not affect your statutory rights.